Frequently Asked Questions

Shipping / Delivery

UK Delivery:
We are happy to deliver to work addresses.

Returns
If you are unsatisfied with your purchase in any way then please return it
unused with all original packaging within 14days. We will be happy to give
you a full refund. We cannot do this if the Ski Tool was broken or damaged
in any other way than it's intended use.

Contacting Us
We are easy to contact! If you have a question we can be contacted by phone,
e mail or post. Please call us, we are open Monday - Friday 9-5.

We are happy to take telephone orders

Telephone: +44 (0161) 928 4314
Fax: +44 (0161) 926 9712
Email: info@boottool.com

Security Guarantee
When you place an order with us, this is done over a secure socket layer
(SSL) connection. This means it is virtually impossible for any one to get
your card details. When you place an order we are notified by a secure
transmission. Giving your details over the net is therefore very secure. In
fact it is most certainly safer than giving your card over in a restaurant
or giving your card details over the phone.

When you go to "checkout" you will be asked to provide your address and the
delivery address, you will then be asked to confirm the shipping options and
order. Then you are asked to provide your card details. At this stage the
web browser should have a padlock displayed on the bottom of the browser
window. This shows you are on a secure page.

You also have further fraud protection from the card issuer.

In any case, some people are still worried about giving details over the
net, especially to some faceless web site. If this is you then please call
us, we can happily take your order over the telephone!

Privacy Guarantee
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data
Protection Act 1998) and according to the Which? Web Trader Code of
Practice.
We collect information about you for 2 reasons: firstly, to process your
order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from
another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit
consent.
The information we hold will be accurate and up to date. You can check the
information that we hold about you by e-mailing us. If you find any
inaccuracies we will delete or correct it promptly.
We also save e mail address details for use in our newsletter, if you
subscribe via the link on our site. We will not pass these details on to any
3rd party, and give you the option at any time to be removed from our mail
lists. To be removed please e mail us with your subscribed address and title
unsubscribe.
If you have any questions/comments about privacy, you should email us.